Terms of Service

These Terms govern your use of the ClanCare mobile app, website, and related services (collectively, the “Service”). By creating an account, downloading the app, or using the Service, you agree to these Terms and to our Privacy Notice, Consumer Health Data Privacy Policy, and Cookie & Tracking Policy.

1. Who may use ClanCare

You must be legally able to enter into these Terms and use the Service in compliance with applicable law. You are responsible for safeguarding your account credentials, ensuring that account information is accurate, and notifying us promptly if you believe your account has been accessed without authorization.

2. Family care coordination; not medical care

ClanCare is not a healthcare provider, health plan, or emergency service. Nothing in the Service creates a clinician-patient, caregiver-employer, fiduciary, or other professional relationship.

3. Care recipient information and sharing

You may add and share care recipient information only if you have the legal authority or the individual’s explicit consent. Before creating or materially updating a care recipient profile, you must complete the in-app confirmation that you have that authority or consent. You are responsible for the accuracy, legality and appropriateness of information you add, and for inviting only people who should have access to your family group.

Family members and other authorized users you invite may see the information made available to their group according to their role. Remove access promptly when it is no longer appropriate. Do not upload information you are not entitled to share.

4. Subscriptions, free trials and billing

ClanCare may offer a free trial and paid subscriptions, including monthly and annual options. Available features and entitlement limits are presented in the app and may vary by subscription tier. Prices are shown in the applicable app-store checkout before purchase; no prices are displayed or collected on this website.

All purchases and recurring subscriptions are made through Apple App Store or Google Play, as applicable. RevenueCat helps ClanCare manage subscription entitlements, but Apple or Google is the merchant and billing platform for your purchase. Their terms, billing rules, renewal terms and privacy notices also apply.

Unless you cancel under the relevant store’s rules, paid subscriptions automatically renew at the end of the selected period. The store may charge the payment method associated with your Apple or Google account. We do not process payment-card information directly on the website.

5. Cancelling a subscription and requesting a refund

To cancel a subscription or change renewal settings, use the subscription management controls provided by Apple App Store or Google Play, including any customer-center route shown in the app. Cancellation takes effect under the applicable store’s rules, usually at the end of the current paid period. Deleting your ClanCare account does not automatically cancel an Apple App Store or Google Play subscription; you must cancel it through the relevant store.

Refunds are handled by Apple or Google according to their respective policies and processes. ClanCare cannot issue a direct refund for a purchase processed by an app store. For help locating the correct subscription controls, contact info@clancareapp.com.

6. Account deletion and archived content

You can request account deletion through the in-app deletion feature or the instructions at Delete Account. Following a confirmed deletion, we remove account and family data from active systems immediately, subject to technical processing time. Content placed in the in-app Archive remains available only while the account is active and is deleted when it is removed by the user or when the account deletion applies to it. Limited short-lived disaster-recovery copies may remain only as technically necessary to maintain the security and integrity of the service.

7. Acceptable use

You may not use the Service to violate law, infringe another person’s rights, upload malicious code, obtain unauthorized access, impersonate someone else, harvest data, interfere with the Service, or share health information without authority or consent. You may not reverse engineer, resell, rent, or create a competing service from the Service except where a restriction is prohibited by law.

8. Your content and our limited permission

You retain rights in the information and content you submit. You grant us only the limited permission necessary to host, process, display to authorized family members, secure, and operate the Service on your behalf. We do not claim ownership of your care information.

9. Availability, changes and termination

We aim to keep ClanCare available and reliable, but the Service may change, be interrupted, or be unavailable from time to time. To the fullest extent permitted by law, we may modify or discontinue a feature and may suspend or terminate an account for a material breach of these Terms, security risk, or unlawful use. We will use reasonable efforts to provide notice when appropriate.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of uninterrupted, error-free, or completely secure operation. We do not warrant the accuracy of user-entered information or the suitability of the Service for any medical, clinical, legal, employment, insurance or other professional purpose.

Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that rule and to the fullest extent permitted by law, ClanCare and Angelo Cutrona will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the Service.

11. Governing law and consumer rights

To the extent permitted by applicable law, these Terms are governed by Italian law. This choice does not remove any mandatory consumer protection or privacy right that applies in your country of residence. Any dispute will be addressed by the courts with jurisdiction under applicable mandatory law; this clause does not prevent you from using an available consumer complaint or supervisory authority process.

12. Changes and contact

We may update these Terms when the Service, law or our practices change. The current version will be posted here with its effective date. If you have a question, contact info@clancareapp.com.