Delete Your Account

You can delete your ClanCare account directly in the app at any time. The account-deletion process is designed to be self-service and to explain the result before you confirm it.

How to delete your account in the app

1. Open ClanCare and go to Settings.
2. Find the Account section and select Delete Account.
3. Read the deletion summary, which explains the outcome based on your role.
4. Type DELETE when prompted to confirm that you intend to continue.
5. Confirm the request. You will be signed out when deletion is complete.

What is deleted

Member account

If you are a non-coordinator member, deletion removes your profile, credentials and access to the family group. The other members and their shared group remain available to them, subject to their own access rights.

Coordinator account

If you are the coordinator, the app will show the deletion impact before confirmation. Deleting the entire family group removes the group and the associated care information, including shared tasks, appointments, journal entries, documents and archived content covered by the deletion.

We delete applicable account and family data from active systems immediately after confirmed deletion, subject to technical processing time. Limited disaster-recovery copies may persist briefly only where technically necessary to preserve service integrity and are not available for ordinary use. See our Privacy Notice and Consumer Health Data Privacy Policy for further information.

Subscriptions are separate

If you cannot access the app

Email info@clancareapp.com with the subject line “Account Deletion Request.” Include the email address associated with the account. We may request information needed to verify your identity before acting on the request.